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Privacy Policy

Overview

Welcome to Visa Help Services! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose the information you provide to manage your relationship with our company. By using our website or providing personal information to us, you consent to the terms of this policy. If you do not agree with these terms, please refrain from using our services.

Below Privacy Policy outlines how Visa Help Services handles the information and data you provide to manage your relationship with the company. Your personal information submitted via the website, telephone calls, or any other means will be processed according to this policy. By agreeing to this policy, you consent to the collection, use, storage, and disclosure of your personal information as specified herein. If you disagree with these terms, please refrain from using the Website or providing personal information. Your personal data is safeguarded not only by Visa Help Services high standards but also by legal protections. By submitting your information and using the Website, you confirm your authorization to do so and consent to the use of your personal data as outlined in this policy, as well as in accordance with applicable Australian privacy principles and laws. It’s important to note that this Privacy Policy excludes websites linked to the Website over which Visa Help Services has no control.

Who we are

Our website address is: https://www.visahelpservices.com.au operated for the company named Visa Help Services Pty Ltd, legally registered as Australian Business.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.  

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

Who we share your data with?

We use third party apps such as Microsoft to store your data. All security measures are implemented through the suppliers of respective applications. If you request a password reset, your IP address will be included in the reset email.

 

What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where your data is sent and stored?

Visitor comments may be checked through an automated spam detection service.

 

Personal data we collect

Visa Help uses third party application on it’s digital platform. One of the prominent gateway of data receiver we use is Microsoft. Thus, upon using our website, you also agrees to the data management policy by Microsoft and its’ applications. Microsoft collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Microsoft and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.

If you represent an organisation, such as a business or school, that utilises Enterprise and Developer Products from Microsoft, please see the Enterprise and developer products section of this privacy statement to learn how we process your data. If you are an end user of a Microsoft product or a Microsoft account provided by your organisation, please see the Products provided by your organisation and the Microsoft account sections for more information.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalisation that use such data will not work for you.

Microsoft and its’ products used on our website and digital platforms are a paid services managed by Visa Help Services Pty Ltd.

How we use personal data

As we collect most of our data through Microsoft forms, bookings and other its’ products, you are also liable for information used by them.

Microsoft uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to: • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.

• Improve and develop our products.

• Personalise our products and make recommendations.

• Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analysing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products) or obtain from third parties to give you a more seamless, consistent, and personalised experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do.

To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, Microsoft manually review short snippets of voice data that they have taken steps to de-identify to improve speech recognition technologies.

Sharing of personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorised. We also share data with Microsoft-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Microsoft and its customers.

 

How to access and control your personal data

You can also make choices about the collection and use of your data by Microsoft. You can control your personal data that Microsoft has obtained, and exercise your data protection rights, by contacting Microsoft or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required, or permitted by applicable law.

How you can access or control your personal data will also depend on which products you use. For example, you can:

• Control the use of your data for interest-based advertising from Microsoft by visiting our opt-out page.

• Choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from Microsoft.

• Access and clear some of your data through the Microsoft privacy dashboard.

Not all personal data processed by Microsoft can be accessed or controlled via the tools above. If you want to access or control personal data processed by Microsoft that is not available via the tools above or directly through the Microsoft products you use, you can always contact Microsoft at the address in the How to contact us section or by using our web form. We provide aggregate metrics about user requests to exercise their data protection rights via the Microsoft Privacy Report.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honouring your preferences and settings, enabling you to sign-in, providing interest-based advertising, combating fraud, analysing how our products perform and fulfilling other legitimate purposes. Microsoft apps use additional identifiers, such as the advertising ID in Windows described in the Advertising ID section of this privacy statement, for similar purposes. We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers. You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.  

Products provided by your organisation – notice to end users

If you use a Microsoft product with an account provided by an organisation you are affiliated with, such as your work or school account, that organisation can:

• Control and administer your Microsoft product and product account, including controlling privacy-related settings of the product or product account. • Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your Microsoft product and product accounts.

If you lose access to your work or school account (in event of change of employment, for example), you may lose access to products and the content associated with those products, including those you acquired on your own behalf, if you used your work or school account to sign into such products.

Many Microsoft products are intended for use by organisations, such as schools and businesses. Please see the Enterprise and developer products section of this privacy statement. If your organisation provides you with access to Microsoft products, your use of the Microsoft products is subject to your organisation’s policies, if any. You should direct your privacy enquiries, including any requests to exercise your data protection rights, to your organisation’s administrator. When you use social features in Microsoft products, other users in your network may see some of your activity. To learn more about the social features and other functionality, please review documentation or help content specific to the Microsoft product. Microsoft is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

Use of Microsoft Services in our website

When you use a Microsoft product provided by your organisation, Microsoft’s processing of your personal data in connection with that product is governed by a contract between Microsoft and you or your organisation. We processes and store your personal data through Microsoft programs to provide the product to your organisation and you.

For Microsoft products provided by your K-12 school, including Microsoft 365 Education,

Microsoft will: • not collect or use student personal data beyond that needed for authorised educational or school purposes. • not sell or rent student personal data. • not use or share student personal data for advertising or similar commercial purposes, such as behavioural targeting of advertisements to students. • not build a personal profile of a student, other than for supporting authorised educational or school purposes or as authorised by the parent, guardian, or student of appropriate age; and • require that our vendors with whom student personal data is shared to deliver the educational service, if any, are obligated to implement these same commitments for student personal data.

Collection of data from children

If a child user redirects for the use of Microsoft application through our website below privacy policy must be acknowledged. If you sign into a service offered by a third party with your Microsoft account, you will share with that third party the account data required by that service. When a Microsoft product collects age, and there is an age in your jurisdiction under which parental consent or authorisation is required to use the product, the product will either block users under that age or will ask them to provide consent or authorisation from a parent or guardian before they can use it. We will not knowingly ask children under that age to provide more data than is required to provide for the product. Once parental consent or authorisation is granted, the child’s account is treated much like any other account. The child can access communication services, like Outlook and Skype, and can freely communicate and share data with other users of all ages. Learn more about parental consent and Microsoft child accounts. Parents or guardians can change or revoke the consent choices previously made, and review, edit or request the deletion of the personal data of the children for whom they provided consent or authorisation. As the organiser of a Microsoft family group, the parent or guardian can manage a child’s information and settings on their Family Safety page and view and delete a child’s data on their privacy dashboard.

 

Other Third Party Apps

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

 

Smush

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Updates on use of this policy

We reserve the right to update this Privacy Policy to reflect changes in our data handling practices or applicable laws. Any updates will be posted on this page.

If you have any questions or concerns about our Privacy Policy, please contact us at admin@visahelpservices.com .

  Last Updated: 19 Feb 2024

Overview

Welcome to Visa Help Services! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose the information you provide to manage your relationship with our company. By using our website or providing personal information to us, you consent to the terms of this policy. If you do not agree with these terms, please refrain from using our services.

Below Privacy Policy outlines how Visa Help Services handles the information and data you provide to manage your relationship with the company. Your personal information submitted via the website, telephone calls, or any other means will be processed according to this policy. By agreeing to this policy, you consent to the collection, use, storage, and disclosure of your personal information as specified herein. If you disagree with these terms, please refrain from using the Website or providing personal information. Your personal data is safeguarded not only by Visa Help Services high standards but also by legal protections. By submitting your information and using the Website, you confirm your authorization to do so and consent to the use of your personal data as outlined in this policy, as well as in accordance with applicable Australian privacy principles and laws. It’s important to note that this Privacy Policy excludes websites linked to the Website over which Visa Help Services has no control.

Who we are

Our website address is: https://www.visahelpservices.com.au operated for the company named Visa Help Services Pty Ltd, legally registered as Australian Business.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.  

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

Who we share your data with?

We use third party apps such as Microsoft to store your data. All security measures are implemented through the suppliers of respective applications. If you request a password reset, your IP address will be included in the reset email.

 

What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where your data is sent and stored?

Visitor comments may be checked through an automated spam detection service.

 

Personal data we collect

Visa Help uses third party application on it’s digital platform. One of the prominent gateway of data receiver we use is Microsoft. Thus, upon using our website, you also agrees to the data management policy by Microsoft and its’ applications. Microsoft collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Microsoft and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.

If you represent an organisation, such as a business or school, that utilises Enterprise and Developer Products from Microsoft, please see the Enterprise and developer products section of this privacy statement to learn how we process your data. If you are an end user of a Microsoft product or a Microsoft account provided by your organisation, please see the Products provided by your organisation and the Microsoft account sections for more information.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalisation that use such data will not work for you.

Microsoft and its’ products used on our website and digital platforms are a paid services managed by Visa Help Services Pty Ltd.

How we use personal data

As we collect most of our data through Microsoft forms, bookings and other its’ products, you are also liable for information used by them.

Microsoft uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to: • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.

• Improve and develop our products.

• Personalise our products and make recommendations.

• Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analysing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products) or obtain from third parties to give you a more seamless, consistent, and personalised experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do.

To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, Microsoft manually review short snippets of voice data that they have taken steps to de-identify to improve speech recognition technologies.

Sharing of personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorised. We also share data with Microsoft-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Microsoft and its customers.

 

How to access and control your personal data

You can also make choices about the collection and use of your data by Microsoft. You can control your personal data that Microsoft has obtained, and exercise your data protection rights, by contacting Microsoft or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required, or permitted by applicable law.

How you can access or control your personal data will also depend on which products you use. For example, you can:

• Control the use of your data for interest-based advertising from Microsoft by visiting our opt-out page.

• Choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from Microsoft.

• Access and clear some of your data through the Microsoft privacy dashboard.

Not all personal data processed by Microsoft can be accessed or controlled via the tools above. If you want to access or control personal data processed by Microsoft that is not available via the tools above or directly through the Microsoft products you use, you can always contact Microsoft at the address in the How to contact us section or by using our web form. We provide aggregate metrics about user requests to exercise their data protection rights via the Microsoft Privacy Report.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honouring your preferences and settings, enabling you to sign-in, providing interest-based advertising, combating fraud, analysing how our products perform and fulfilling other legitimate purposes. Microsoft apps use additional identifiers, such as the advertising ID in Windows described in the Advertising ID section of this privacy statement, for similar purposes. We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers. You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.  

Products provided by your organisation – notice to end users

If you use a Microsoft product with an account provided by an organisation you are affiliated with, such as your work or school account, that organisation can:

• Control and administer your Microsoft product and product account, including controlling privacy-related settings of the product or product account. • Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with your Microsoft product and product accounts.

If you lose access to your work or school account (in event of change of employment, for example), you may lose access to products and the content associated with those products, including those you acquired on your own behalf, if you used your work or school account to sign into such products.

Many Microsoft products are intended for use by organisations, such as schools and businesses. Please see the Enterprise and developer products section of this privacy statement. If your organisation provides you with access to Microsoft products, your use of the Microsoft products is subject to your organisation’s policies, if any. You should direct your privacy enquiries, including any requests to exercise your data protection rights, to your organisation’s administrator. When you use social features in Microsoft products, other users in your network may see some of your activity. To learn more about the social features and other functionality, please review documentation or help content specific to the Microsoft product. Microsoft is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

Use of Microsoft Services in our website

When you use a Microsoft product provided by your organisation, Microsoft’s processing of your personal data in connection with that product is governed by a contract between Microsoft and you or your organisation. We processes and store your personal data through Microsoft programs to provide the product to your organisation and you.

For Microsoft products provided by your K-12 school, including Microsoft 365 Education,

Microsoft will: • not collect or use student personal data beyond that needed for authorised educational or school purposes. • not sell or rent student personal data. • not use or share student personal data for advertising or similar commercial purposes, such as behavioural targeting of advertisements to students. • not build a personal profile of a student, other than for supporting authorised educational or school purposes or as authorised by the parent, guardian, or student of appropriate age; and • require that our vendors with whom student personal data is shared to deliver the educational service, if any, are obligated to implement these same commitments for student personal data.

Collection of data from children

If a child user redirects for the use of Microsoft application through our website below privacy policy must be acknowledged. If you sign into a service offered by a third party with your Microsoft account, you will share with that third party the account data required by that service. When a Microsoft product collects age, and there is an age in your jurisdiction under which parental consent or authorisation is required to use the product, the product will either block users under that age or will ask them to provide consent or authorisation from a parent or guardian before they can use it. We will not knowingly ask children under that age to provide more data than is required to provide for the product. Once parental consent or authorisation is granted, the child’s account is treated much like any other account. The child can access communication services, like Outlook and Skype, and can freely communicate and share data with other users of all ages. Learn more about parental consent and Microsoft child accounts. Parents or guardians can change or revoke the consent choices previously made, and review, edit or request the deletion of the personal data of the children for whom they provided consent or authorisation. As the organiser of a Microsoft family group, the parent or guardian can manage a child’s information and settings on their Family Safety page and view and delete a child’s data on their privacy dashboard.

 

Other Third Party Apps

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

 

Smush

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Updates on use of this policy

We reserve the right to update this Privacy Policy to reflect changes in our data handling practices or applicable laws. Any updates will be posted on this page.

If you have any questions or concerns about our Privacy Policy, please contact us at admin@visahelpservices.com .

  Last Updated: 19 Feb 2024